Frequently Asked Questions/Legal Information/General Legal Information

Terms & Conditions (Privilege Club)

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posted this on September 17, 2011 13:58

Introduction

These terms and conditions govern the manner in which a Member may participate in the Programme.

Any changes, determined at the sole discretion of Qatar Airways, to these terms and conditions during the life of the Programme shall amend these terms and conditions and be incorporated herein.

These terms and conditions shall be governed by, and construed in accordance with the laws of the State of Qatar. Qatar Airways and each Member submit to the exclusive jurisdiction of the courts of the State of Qatar.

Any dispute regarding reward/accrual and/or other actions must be reported to Qatar Airways within 6 months from the date of transaction, after which this shall not be investigated by QR or claimed by members.

Privilege Club may accept or reject any application for Family Members and to cancel or suspend any Member’s account in the event of failure to comply with these terms and conditions.

By joining the Qatar Airways Privilege Club you agree to be bound by these terms and conditions.

Definitions

 

Term Definition
Award or Award Ticket(s) means the benefits a Member may acquire in exchange for Qmiles earned in the Programme.
Commencement Date means the date of inception of the Qatar Airways Privilege Club.
Family Member means spouse & children who are above two years of age nominated by the main member to earn Qmiles to his/her account.
Main Member means a person who is registered in Qatar Airways Privilege Club Programme as the main account holder..
Member

means person or persons who are or become registered in Qatar Airways Privilege Club Programme.

Member Service Centre means the dedicated resource allocated to handle all queries and provide assistance to all Qatar Airways Privilege Club Programme Members.
Member Terms and Conditions means the Member terms and conditions of the Privilege Club Programme as published and amended from time to time.
Membership Card means the card that is issued to a Member on meeting qualifying criteria for enrolment to the Programme.
Baggage Identification Tag means a document issued solely for identification of each piece of Checked Baggage.
Membership Level means the tier level in Privilege Club that a Member achieves based on the Qpoints earned in each Membership Year.
Membership Year means the twelve-month period from January 1st until December 31st of each year.
Mileage Credit means Qmiles allocated to a Member in accordance with the Privilege Club Programme, which the Member may exchange for Awards.
Privilege Club Programme or Programme means the Frequent Flyer Programme operated by Qatar Airways whereby a Member will be awarded Mileage Credit and which may be used to acquire air travel and other benefits in accordance with the terms and conditions.
Programme Partners means airline, hotel, car rental, financial and travel partners where Members can earn Qmiles.
Qmiles means all miles earned on Qatar Airways and on Programme Partners and are valid for a period of five years from the end of the year in which they were earned and may be redeemed against free travel and other offers as published from time to time.
Qpoints

means the points earned on Qatar Airways in one Membership Year, which determines the Membership Level of the Member.

Qualifying Flight means a flight taken on Qatar Airways that is eligible for Qpoints and therefore will count towards qualification of each Membership Level.
Statement means the summary of transactions mailed or emailed to a member from time to time.
Ticket Time Limit means the timeframe in which the Member must collect an Award Ticket before an award booking is cancelled automatically.
Transaction(s) means any flight or partner activity

Membership

 

Membership of Privilege Club is open to any individual who is at least 18 years of age. Individual Privilege Club membership is not permitted for legal entities and or groups and associations.

 Membership commences upon enrolment, when a personal mileage account is opened. To apply for membership, the Member must complete the application form online, or found at any Qatar Airways Office, and provide all mandatory details.

 Members are initially enrolled as a Privilege Club member during which they are eligible to accrue mileage.

 Membership is not transferable. A Member is not permitted to hold more than one account. In the cases where more than one account number has been assigned to the same Member, these accounts will be merged. All transactions will be transferred to one single account chosen by the member himself with the exception of any duplicated bonuses or miles from the same activity. The merged account (s) will then be inactivated.

 

Membership is at the sole discretion of Qatar Airways and may be suspended, cancelled or terminated at any time. The Member must return his or her Membership Card to Privilege Club without delay whenever requested by Privilege Club or any other party acting on its behalf.

 

Membership will automatically be terminated when a member is deceased, upon receipt of death certificate. The Qmiles earned by that Member will automatically be cancelled. However Privilege Club may, at its own discretion, transfer Qmiles to the rightful heir to the estate, upon submission of the death certificate and an attested will or document indicating the rightful heir to the estate.

 All members enrolling online through qmiles.com, or requesting online account management will receive a PIN CODE for personal identification. It is the Member’s responsibility to ensure that the PIN CODE is not disclosed to unauthorized third parties. Qatar Airways will not be held liable for account’s misuse due to security negligence.

 It is the member’s responsibility to ensure that all account information is updated regularly.

 Name changes by a Member must be notified to Privilege Club in writing and accompanied by all relevant documentation as requested by Privilege Club.

Gold and Silver members may nominate a travel co-coordinator to have access to his or her membership account, with partial or full access to their account. That individual is not entitled to any membership benefits as a travel coordinator.

 It is important for Members to present their Privilege Club Membership card along with their valid identification document at the time of booking, check-in and other areas wherever applicable to avail of the benefits associated with Privilege Club.

For more information, visit qmiles.com 

Membership levels

Privilege Club has four main Membership Levels: Privilege Club, Burgundy, Silver and Gold.

A Member may be granted Gold, Silver or Burgundy membership depending on the number of Qpoints earned in each Membership Year.

Each Membership Level is identified by a personalized Membership Card that entitles the member to receive exclusive benefits and privileges. Privilege Club may at its sole discretion change membership benefits at any time without prior notice.

Membership Cards are non transferable and can only be used by the person whose name is printed on the card and for the purpose of identification only.

It is the Member’s responsibility to inform Qatar Airways as soon as possible in the event of loss, theft or unauthorized use of their Privilege Club Membership Card.

Privilege Club may establish, upgrade or downgrade a Member’s Membership Level at its sole discretion. Only Qpoints earned in the current Membership Year are considered when qualifying for a Membership Level and cannot be carried forward to any other Membership Year.

Earning Qpoints

Qpoints are the currency used by Qatar Airways for a Member to qualify for each Membership Level in Privilege Club and may only be earned from the commencement of membership. Family Members are not eligible to earn Qpoints.

Qpoints are valid for one Membership Year and count towards your Membership Level in Privilege Club. On January 1st of each year, according to the number of Qpoints you have earned during the previous Membership Year, you will be either upgraded or downgraded to another Membership Level, or you will retain your existing one. You will then receive a new Membership Card and your Qpoints balance will be reset to zero.

The number of Qpoints credited depends on the Programme conditions valid at the time of utilization of the service. In the case of Retroactive Qpoints credit requests, Qpoints will be credited to the Member’s account in the corresponding calendar year when the flight Transaction took place and not when the request is made.

Members will earn Qpoints for Qualifying Flights according to the class of service and the regions travelling to and from. Partner Transactions are not eligible for Qpoints accrual.

Qpoints can only be earned on Qatar Airways operated flights.

Qatar Airways may, from time to time, and without prior notice modify the rules for earning Qpoints at its sole discretion.

Earning Qmiles

All Qmiles earned in the Programme are valid for a period of five (5) calendar years. After this period, Qmiles earned but not used will expire, and will be deleted from Members' account on December 31st of the fifth calendar year. Privilege Club reserves its rights to change the mileage expiration policy without prior notice.

Members shall earn Qmiles from the date of enrolment in Privilege Club on Qatar Airways flights, and with Partner’ s Programmes as advised from time to time. Flights taken on Qatar Airways within 30 days prior to the date of enrolment into Privilege Club will be eligible for Qmiles.

It is the Members responsibility to ensure that the Membership number is provided at the time of making a reservation and while checking in, or utilizing the services of Qatar Airways or any Programme Partners.

Qmiles cannot be earned in more than one loyalty Programme for the same transaction. Privilege Club reserves the right to deduct any Qmiles/benefits earned from duplicate transactions in another loyalty programme.

Qatar Airways and any Programme Partners may place restrictions on mileage accrual. It is the responsibility of the Member to be familiar with any such restrictions. Qatar Airways may not be held responsible for any Partner not crediting Qmiles to a Member’s account.

Flights

Qmiles can only be earned on Qatar Airways and Airline Partner Programme’s operated flights. Qmiles cannot be earned on code-share and marketing flights operated by airlines which are not Privilege Club Partners.

Qmiles are earned based on the booking class that the member purchases, as outlined in the table below

 

Cabin class Booking class Qmiles accural
First F, P 300%
A 200%
Business C, J 200%
D, Z 150%
Economy  Y 150%
B, L, M, Q, K 100%
G, U 75%
H, E, V, T, W 50%

The number of Qmiles credited depends on:

  • Actual miles flown: Distance between the point of departure and the destination indicated in the ticket. A minimum mileage guarantee may apply according to Qatar Airways and Partner Airlines Accrual rules.
  • Base miles: calculated based upon the actual flown miles multiplied by a factor according to the member’s level. Privilege Club, Burgundy, Silver and Gold Members will earn 100% of actual flown Miles. Family Members of Gold, Silver and Burgundy Members will earn 100%, 75% and 50% of the flown Miles respectively.
  • Cabin bonus: Base Miles are multiplied by the booking class factor according to the service class paid and indicated on the ticket. Qmiles will be earned according to the class of travel booked, paid for and ticketed, not the class of travel actually flown. Cabin Bonus is calculated over the Base Miles.
  • Tier bonus miles: Additional Qmiles will be awarded according to the Tier Level at the time of the flight transaction. The Tier Bonus is calculated over the Base Miles.

Tier and Cabin Bonuses are considered as independent bonuses. Therefore they will be calculated separately over the Base Miles. Bonus Miles will not be calculated on top of other bonuses.

No Qmiles shall be credited in the following cases:

  • Qatar Airways or Airline Partner Award Tickets.
  • Tickets used on airlines that are not partners in Privilege Club Programme.
  • Lost, expired or tickets with any type of discount over published rates. This includes free transportation tickets, charter flights, complimentary services, agent and industry discounts.
  • No Qmiles shall be given for cancelled flights, delayed and endorsed to another airline when circumstances are beyond the airlines control.
  • Members who travel with a free ticket, or are beneficiaries of an award or free service.

Mileage can only be accumulated once per flight per Member, regardless of the number of seats purchased. Mileage will be credited only to the Member who has travelled on the flight.

A Member will be credited mileage for cancelled flights when re-accommodated on a non Programme Airline Partner provided that the Member already had a ticket issued for the cancelled flight and the flight is cancelled within 10 hours of the scheduled departure time. However, such crediting will not occur if the cancellation is due to circumstances beyond the control of Qatar Airways, including but not limited to weather, earthquake, fire, labor stoppages or strikes, civil unrest or closed airports.

Partners

All Members can also earn Qmiles when using the services of hotel, car rental, financial and travel partners. For a full list of our worldwide partners, click here to visit our Partners page.

Only Partner Transactions qualifying for mileage accrual will be eligible for earning Qmiles.

Family Programme

 

Burgundy, Silver and Gold members may nominate up to nine Family Members to pool their mileage to the main Member’s account. Family Members are entitled to accrue Qmiles on Qatar Airways and with all Partner’s Programme.

Only Spouse or children who is at least two years of age may be nominated as a Family Member

Family Members will earn mileage based on the Membership Level of the main Member at the time of the flight transaction. The higher the Membership Level is, the more Qmiles the Family Members will earn in Privilege Club. Families of Gold members will earn 100% of the miles flown, families of Silver members will earn 75% of the miles flown and families of Burgundy members will earn 50% of the miles flown when travelling on Qatar Airways and Partner Flights.

For Non Air Partners family members will earn 100% of Qmiles based on the transaction made.

Burgundy members who fail to earn the required 50 Qpoints during the calendar year will be downgraded to Privilege Club membership level. After downgrading, the member will lose all benefits associated with the family program until he re-qualifies   for a Burgundy level. Family of the downgraded member will accrue 0% of the flown miles.

If any family members aged 18 years or above wish to continue to earn Qmiles in their own account, then they can be delinked from the main Member's account. This can be done as follows:

• The main Member should log into his Privilege Club membership account and visit the "Family Programme" section. To de-link his family members aged 18 years or above from his family programme, member needs to simply click on the scissors icon. They will then be enrolled as an individual Privilege Club member.

• Main Member can also complete the de-link request form and fax it to (+974) 4462 6313 or email it to membersvc@qmiles.com, or submit it at any Qatar Airways office, along with a copy of ID/Passport of main Member.

The Qmiles earned prior to de-linking will remain in the main membership account. After de-linking, the family members can continue to use their existing membership number and membership card to earn Qmiles when they travel with Qatar Airways.

Once the Privilege Club member has earned 50 Q-points by flying on Qatar Airways, Burgundy membership will be activated and the member will be able to manage his family accounts.

Upon nomination, each Family Member will receive individual -Membership Card. It is the Member’s responsibility to ensure that the Family membership number is provided at the time of making a reservation and while checking in, or utilizing the services of Qatar Airways or any Partner’s Programme.

Once a nominated  Family Member is de-linked, - he/she cannot be replaced for a period of 24 months.

All correspondence will be addressed to the main Member.

Privilege Club may accept or reject any application for Family Members, and may cancel any Member’s account in the event of failure to comply with the terms and conditions.

Claims for missing Qmiles

 

Claims for missing Qmiles can be made for travel done 30 days prior to the date of enrolment into Privilege Club.

Should any transactions not reflect in a Member’s account after 45 days of the date of transaction, the Member may request to claim missing Qmiles as long as the request is made within 6 months of the date on which the transaction took place.

It is the Member’s responsibility to retain and provide the necessary documents, such as boarding passes, tickets and receipts until these transactions are credited to the account. Privilege Club reserves the right to verify all necessary documentation, or proof for retroactive mileage credit. If applicable, Qmiles will be credited within 30 days of claiming for missing Qmiles request.

For airline missing Qmiles, the Member must send the original boarding pass and a legible copy of the ticket to any Qatar Airways Office. For Non-Airline Partner retro claims, please forward original proof of Transaction to the respective Partners.

For further details, please visit qmiles.com 

Redeeming Qmiles

A Member is entitled to redeem Qmiles once he or she has reached the required mileage level. Main Members should request Awards on behalf of their Family Members or for any other individual that they choose to redeem their Qmiles for.

Award levels are subject to change at any time.

Award Tickets are valid for a period of one year from the date of issue where after they will expire and have no value.

Award Tickets can only be issued if all sectors have been confirmed. Award Tickets will not be issued if any sectors are waitlisted.

The Member is responsible for payment of all taxes, duties, passenger service charges, visa costs and any other customs or government imposed taxes. Note that some of the mentioned taxes will be indicated on the ticket as fare in accordance with regional laws and regulations.

In the event of a cancelled Qatar Airways flight, Award Ticket holders will be accommodated on the same basis as Qatar Airways full revenue-paying passengers travelling in the same cabin.

Award Tickets cannot be endorsed to another airline.

Awards that, at the sole discretion of Privilege Club, have been bought, sold or bartered by or to a Member may be cancelled or confiscated without prior notice. If the award has been utilized either partially or fully, the Member will be liable for payment of travel on a full fare basis. All rights, including the right to bring legal action or to cancel a membership, are also reserved.

The award level for infants (up to two years of age) is 10% of the adult Award level. Infant awards are only permitted in Economy Class and only on Qatar Airways operated flights. An infant must be accompanied by an adult to qualify for the infant award.

One class upgrades on Qatar Airways are possible on fully paid tickets (not Award Tickets) provided the revenue ticket has been issued prior to the upgrade being requested as per the notice period stated for each Membership Level and subject to the availability of seats.

Upgrades are available on selected routes from Economy Class to Business Class, Business Class to First Class and Economy to First Class (When Business Class is not operated) and upgrade award levels published are for one-way travel only. In the event that a Member upgrades a revenue ticket, the fare and ticketing rules applicable to the revenue ticket will cease to apply irrespective of class of travel. Award ticket rules will take precedence.

Gold members and a companion are able to redeem for an Award Ticket on any Qatar Airways flight that still has revenue seats available for sale, by redeeming double the regular amount of Qmiles required, as long as the booking is made at least 48 hours prior to departure and should be in the same booking reference.

Requesting an award ticket

 

Members can request an award ticket or upgrade online at qmiles.com, by phone, email, fax, by filling out the award ticket request form at any Qatar Airways office.  Members can redeem for their award ticket using Qmiles or Qmiles plus Cash option.  Members can even buy Qmiles if they do not have sufficient Qmiles for their award ticket. Only up to 50% of the required Qmiles for the requested award ticket can be purchased.

Awards Ticket’s can only be requested by the main member or nominated travel coordinator with full account access. If the nominated travel coordinator makes a request for the Award Ticket on behalf of the main member their original identification along with the original identification of the main member must be provided. The Award Ticket request form must be signed by the main member and an original identification of the passenger must be provided for verification.

To book online, members need to log into their account at qmiles.com and then click on “Book Award Ticket” and complete all mandatory information. Members can search availability of seats for upcoming months also. Once the booking is completed and payment is made online, member will receive a confirmation email for the booking. Online bookings cannot be processed, if the request has been made less than 2 days prior to departure.

Upgrades are permitted only when the passenger is holding a Qatar Airways Ticket.

Remote requests

Submission of requests for excess baggage allowance by phone, email, or fax should be done by sending a copy of the membership card along with a copy of the original Identification for verification.

For any other requests related to Award Tickets, family nomination, registration of email/change, merge of accounts and buy/transfer of miles, a form should be filled and signed by the main member along with a copy of the original Identification and a copy of the membership card for verification. Member Service Centre will contact the member within 72 hours by phone or e-mail for Award Tickets only once the booking is confirmed, and the Member will be provided with a reference number. The member must collect the Award Ticket before the specified Ticket Time Limit from any local Qatar Airways ticketing office by quoting the reference number and paying applicable taxes.

Should the requested flights not be available, the Member Service Centre will provide alternative dates to the member.

Award seats are subject to availability as determined by Qatar Airways and Airline’s Partner Programme.

Qmiles plus Cash

Members have an option to use 50% of the normal Qmiles required plus a cash component when requesting an award tickets on Qatar Airways only. This is valid for one way and return award tickets only.  Upgrade/Change in class-is not permitted. Award tickets booked under Qmiles plus Cash option cannot be refunded. Not valid for award tickets with partner airlines.

Privilege Club reserves the right to change the Qmiles or Cash values at any time. Privilege Club members are not eligible to accrue Qmiles on the Cash component of Qmiles plus Cash award. The Cash component excludes taxes and fees.

Privilege Club reserves the right to withdraw this award option at any time. Tickets purchased under Qmiles plus Cash option fall under the same terms and conditions as normal award tickets issued by Privilege Club except for the cancellation and No Show policy.

Ticket time limit

If the Member does not issue and collect the Award Ticket within the defined Ticket Time Limit, the reservation will be cancelled and the member will need to request for a mileage refund for Qmiles to have them redeposited into his account.

 

For award bookings made: Award must be issued within the next:
1 year to 15 days prior to departure 10 days after PNR creation
14 to 7 days prior to departure 48 hours after PNR creation
6 days to same day of departure 24 hours after the booking creation date

If the booking is cancelled due to ticket time limit, a fee of 25 USD is applicable for all members to reinstate the booking.*

*This is not applicable for Gold main Members

Buy Qmiles

The purchase of Qmiles is non refundable. Qatar Airways reserves the right to change the pricing and terms of the Buy Qmiles option at any time.

Buy Qmiles anytime at qmiles.com

Members can buy Qmiles at any time by logging into their respective account at qmiles.com. Members need to have a minimum balance of 3,000 Qmiles to buy Qmiles. Members can buy up to 40,000 Qmiles per transaction and up to a limit of 60,000 Qmiles per calendar year. A block of 1,000 Qmiles costs 35 USD.

Buy Qmiles at the time of booking an award ticket

Members can buy up to 50% of the required Qmiles at the time of redeeming an award online at qmiles.com or at any Qatar Airways Office. The cost for a block of 1,000 Qmiles is 50 USD.

Transfer Qmiles

The transfer of Qmiles is non-refundable. Transferred Qmiles keep their original expiry date.

Transfer Qmiles online at Qmiles.com

With “Transfer Qmiles”, Members can transfer Qmiles from their membership account to another member’s account. Members can transfer Qmiles at any time by logging into their membership account at qmiles.com. Members can transfer up to 40,000 Qmiles per transaction and up to a limit of 60,000 Qmiles per Calendar year. A block of 1,000 Qmiles costs 15 USD.

Transfer Qmiles at Qatar Airways offices

Members can also transfer Qmiles by visiting any Qatar Airways office. But the cost to transfer Qmiles at any Qatar Airways office is 20 USD for a block of 1,000 Qmiles.

Gift Qmiles

Gift Qmiles is an online functionality that allows members to purchase Qmiles for another Privilege Club member. If the Member wishes to gift Qmiles to another member they can do so by logging in to their respective account, and choosing the option of Gift Qmiles. There is a limit of 40,000 Qmiles per transaction and up to a limit of 60,000 Qmiles per calendar year. A block of 1,000 Qmiles costs 35 USD.

Qmiles purchased under Gift Qmiles option are non refundable.

Gift Qmiles option is not available at Qatar Airways Offices.

Qatar Airways reserves the right to change the pricing and terms of the Gift Qmiles option at any time.

Award fees

The following fees apply per passenger and must be paid upon collection of Award Ticket and/or upgrades.

Rush awards

Award bookings made within the following notice period, are subject to a 25 USD fee per ticket:

  • Gold member’s awards requested within 3 working days before departure
  • Silver member’s awards requested within 4 working days before departure
  • Burgundy and Privilege Club member’s awards requested within 7 working days before departure

Exception: Notice Period Fees do not apply for Online Award bookings made through the Privilege Club website more than 24hours prior to departure.

 

Award ticket fees
Description Privilege Club members Burgundy members Silver members Gold members
Time frame1 7 days 7 days 4 days 3 days
Rush fee for reservation within the time frame2 25 USD 25 USD 25 USD 25 USD
Rush fee for the same day reservation 50 USD 50 USD 50 USD 50 USD
Change fee (date change more than 24hrs prior to departure.) 25 USD 25 USD 25 USD Free
Change fee (date change less than 24hrs prior to departure) 125 USD 125 USD 125 USD 100 USD
Change of flight same destination more than 24hrs prior to departure Free Free Free Free
Change of flight for the same date and destination less than 24hrs prior to departure 125 USD 125 USD 125 USD 100 USD
Cancellation fee (more than 24hrs prior to departure)3 25 USD 25 USD 25 USD Free
Cancellation fee (between 3hrs and 24hrs prior to departure)/No show (less than 3hrs prior to departure)3 125 USD 125 USD 125 USD 100 USD
Change of destination within the same region more than 24 hrs prior to departure 25 USD 25 USD 25 USD Free
Change of destination within the same region less than 24hrs prior to departure 125 USD 125 USD 125 USD 100 USD
Change of destination within the same region and change of travel date more than 24hrs prior to departure 50 USD 50 USD 50 USD Free
Change of destination within the same region and change of travel date less than 24hrs prior to departure 150 USD 150 USD 150 USD 100 USD
Change of Class (Economy/ Business/ First) on same flight 25 USD 25 USD 25 USD Free
Qmiles plus Cash Qmiles Forfeited/Taxes Refundable Qmiles Forfeited/Taxes Refundable Qmiles Forfeited/Taxes Refundable Qmiles Forfeited/Taxes Refundable

1Including the date of travel
2Booking is free if made online
3Not applicable for Qmiles Plus Cash

  • Above is on an individual document
  • Free of cost charges are applicable for Gold main members only

Mileage refund/change of date

 

Qmiles will not be refunded to the Member's account in the following cases:

  • If the Award Ticket is expired. An Award Ticket is considered as expired if it has not been used 12 months after the date of issue
  • Partially used tickets. If one or more segments have already been used 

Refunds will be credited back to the original credit card used for payment.

Refunds will be processed by Qatar Airways within 2 business days. It may take up to 28 days for the refund to appear on the customer credit card statement.

For re-depositing Qmiles after refunding, member has to visit any Qatar Airways office to pay the cancellation fee and redeposit Qmiles.

Award Tickets booked under Qmiles plus Cash option will not be refunded.

Mileage statements

All Members who have had an activity posted to their account in the previous month will receive a Statement electronically or in paper format. Members can check their online mileage statements at any time by logging into their accounts using the task bar at the top of this page. Qatar Airways is not responsible for postal delays and damages caused by postal services of any country.

Gold & Silver lounges

Gold members can enjoy the facilities of the Gold Lounge in Doha and First and Business Class lounges at selected airports, regardless of the class of travel. Silver members can enjoy the facilities of the Silver Lounge in Doha and Business Class lounges at selected airports, regardless of the class of travel. Gold and Silver members will only be able to use the Premium Terminal Lounge in Doha if they are travelling on a First Class or Business Class revenue ticket, or a First Class or Business Class award ticket or upgrade on Qatar Airways.

Gold members will be given four 'one-time' lounge passes and Silver members will be given two 'one-time' lounge passes per calendar year. These passes entitle the Gold and Silver members to bring their travel companion to join them in the Gold or Silver Lounge at the Main Terminal in Doha, as long as they are travelling on the same Qatar Airways flight.

The lounge passes will be added to Gold and Silver members' account once they achieve Gold and Silver membership. Unused lounge passes will be expiring at the end of each calendar year.

Gold and Silver members will avail the benefit of the lounge in Doha only when traveling on a QR operating flight.

To avail the benefit of the lounge, Main member must present their valid Gold/ Silver Membership Card and a valid ID at the Lounge desk/check-in for verification.

For code-share flights, Lounge access is applicable only when travelling on Qatar Airways operated flights.

Variation and termination of contract

Qatar Airways reserves the right to change any aspects of the Privilege Club Programme without prior notice to Members. Qatar Airways will use its best efforts to inform members of any changes applied to the Programme.

Qatar Airways reserves the right to terminate the Programme at any time without prior notice.

Privacy Policy

Qatar Airways uses the personal information which you provide to help understand your needs and provide a better service. Further details of the type of information Qatar Airways collects and how it uses the information are set out in the Qatar Airways Privilege Club Privacy Policy.

By joining the Qatar Airways Privilege Club you give your consent to our use of your personal information in accordance with the Qatar Airways Club Privacy Policy and the Terms and Conditions. In particular, you give your consent to the information being (i) supplied to Qatar Airways Privilege Club Programme Partners, data processors, agents and contractors; and (ii) transferred to other countries; and to the processing of any sensitive data included in the personal information.

Your consent to receive marketing communications is requested when you join the Qatar Airways Privilege Club. Such consent may also be given or revoked by you at any time.

What information does Qatar Airways Privilege Club collect?

  • Your name, contact details, information requested on the Qatar Airways Privilege Club application form and flight booking details;
  • Where you order products Qatar Airways will collect your billing information, transaction and credit information;
  • Some pages use cookies, a data analysis technique. Please see below for more information

How does Qatar Airways use this information?

  • Qatar Airways uses the information collected to help us understand your needs and provide you with a better service, and in particular for the following reasons:
  • To ensure the efficient running of the Qatar Airways Privilege Club.
  • To assess what special flight offers and services we can offer you
  • Internal record keeping
  • To improve our products and services.
  • Qatar Airways may disclose your personal information to our Qatar Airways Privilege Club partners and other entities for purposes relating to your membership (including providing benefits and services to you) and travel.
  • Qatar Airways’ representatives may follow up, either by email, phone, SMS or mail customers who have used this website as a part of Qatar Airways’ customer care procedures
  • If you gave your consent to such marketing when you registered as a member or subsequently, Qatar Airways may periodically send promotional emails or messages about new products, special flight offers or other information, which Qatar Airways Privilege Club thinks you may find interesting, using the email, postal address or via SMS, which you have provided when you registered as a member of Qatar Airways Privilege Club.
  • From time to time, Qatar Airways Privilege Club may also use your information to contact you for market research purposes. Qatar Airways may contact you by email, phone, fax, SMS or mail.
  • We will not disclose your personal information to third parties except as detailed above or where a government or regulatory body or law requires us to do so.

Marketing consent

When you enrolled into Qatar Airways Privilege Club, you had the option of indicating that you do not want the information to be used by anyone for direct marketing purposes. If you have not previously objected to Qatar Airways Privilege Club using your personal information for this purpose, you may change your preference at any time by emailing Qatar Airways Privilege Club at membersvc@qmiles.com

Updating your information

If you believe that any information Qatar Airways Privilege Club is holding about you is incorrect or incomplete, please e-mail Qatar Airways Privilege Club at membersvc@qmiles.com. Qatar Airways Privilege Club will correct any information, which was found to be incorrect.

Security

Qatar Airways is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, Qatar Airways Privilege Club has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information it collects on-line.

Links

The Qatar Airways Privilege Club website may contain links to enable you to visit other websites. However, once you have used these links to leave this website, Qatar Airways Privilege Club does not have any control over the other websites. Therefore, Qatar Airways Privilege Club cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy policy.

How we use cookies

A cookie is a piece of text which if you agree to will be placed on your computer’s hard drive. It helps to analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Qatar Airways Privilege Club uses cookies to track which pages are being used by whom. This helps Qatar Airways Privilege Club to analyse data about web page traffic and improve this website in order to tailor it to customer needs. Qatar Airways Privilege Club only uses this information for statistical analysis purposes and then the data is removed from the system. Denial of a traffic log cookie should not prevent you from using this website.

Your use of this website is subject to your prior unconditional acceptance of this privacy policy.

 
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