Frequently Asked Questions/Privilege Club FAQs/General FAQs

What do I do if my membership card is lost or stolen?

Farah Khan
posted this on August 9, 2010, 10:38

Simply contact our Member Service Centre, open 7 days a week at +974 4023 0023 between 07:30 -22:00 hrs, Doha local time or 04:30 – 19:00hrs GMT or email at We will be happy to replace it for you free of charge.


Alternatively, you can apply online for a replacement by logging into your membership account, click "My profile" from your dashboard menu and click "Membership Card" to request for a replacement.

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