Frequently Asked Questions/Privilege Club FAQs/Claim Missing Miles

How can I ensure that my Qmiles are credited to my Privilege club account?

Farah Khan
posted this on August 10, 2010 09:10

To make sure your Qmiles are correctly credited to your account, please ensure the following:

  • The last name and first name given when making your reservation must match the name that is in your Privilege Club membership profile.
  • Please provide your membership number at the time of booking or check-in or while using the services of any of our partners.
  • In the case of retro claims, please ensure that the activity is not beyond the retro claim period, which is within 30 days prior to the date of joining Privilege Club for new members and up to 180 days after the date of travel for existing members.
 
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