Award cancellations requested less than 3 hours before flight departure will not be accepted, and will be considered as no show. Qmiles will be forfeited; only Airport and Governments taxes will be refunded. This applies to all membership levels and to all cabin classes.
Award cancellations requested between 3 to 24 hours before departure is subject to a US$100 administration fee per ticket. Platinum and Gold members are exempted from this fee.
Award cancellations requested more than 24hours in advance of the flight departure is subject to a $25 administration fee per ticket. Platinum and Gold main members are exempted from this fee.