What do I do if my bag does not arrive?

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At Qatar Airways, over 99% of checked baggage is claimed by our passengers immediately following their flight.

In the event that you arrive at your destination without your checked baggage, please be assured that we will do everything possible to return your baggage. In most cases, delayed baggage is located within 24 hours and can be delivered to your home, office or hotel if local customs regulations permit.

If your baggage is missing, it is extremely important that you file a report at the Qatar Airways baggage services counter at your arrival airport. While our staff make efforts to investigate the whereabouts of your baggage, you will then be given a baggage tracking number, which you can use to track the status of your baggage claim. In most cases, delayed baggage is located within 24 hours and once found, is usually arranged for delivery to your ultimate destination (ie. home or hotel). 

In case you have incurred some expenses due to the late delivery of your baggage, we will compensate by reimbursing your reasonable and necessary expense (conditions apply). In the event that baggage is considered to be lost then our compensation will be in accordance with the Montreal Convention, where applicable.

For your convenience, you may use 'My baggage' if you have received a tracking number and would like to to check the status of your baggage online or notify us about your delayed bag if you have left the airport without reporting it.

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