When are attendants/escorts needed?

Attendants are generally not required for passengers with reduced mobility. However, depending on the particular circumstances, one or more attendants will be required for safety reasons in the following situations:

  • Passengers on a stretcher or in an incubator. Click here to learn more.
  • Passengers who suffer from intellectual disability or impairment, are hearing or visually impaired or who are unable to understand the safety briefing, advice or instructions given by the crew in an emergency situation including information communicated in accessible formats.
  • Passengers who are unable to unfasten their seat belt, leave their seat and reach an emergency exit unaided, retrieve and fit a life jacket or put on an oxygen mask without assistance.
  • Passengers who require personal care assistance with any supplementary oxygen system, eating or use of the toilet facilities. The cabin crew cannot assist with these activities.
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